This Privacy Policy explains how Conura ("Conura," "we," "us," or "our") collects, uses, and protects information in connection with our website and our outbound lead generation and appointment-setting services. By using our website or engaging our services, you agree to this Policy.
1. Information We Collect
We collect information in a few ways:
- Client information — when a business engages our services: name, business name, contact details, billing information, target-customer criteria, and service-area details.
- Website visitors — basic technical information such as IP address, browser type, and pages viewed, where applicable.
- Communications — information you provide when you email, call, or otherwise contact us.
- Payment information — processed by our payment provider (Stripe). We do not store full card numbers ourselves.
2. Prospect & Contact Data
To perform outbound services on behalf of our clients, we collect and process business contact information about prospective customers ("prospects"), such as business name, business phone number, business email address, job title, and publicly available company details. This is business-to-business contact data used for legitimate business outreach. We source this data from business data providers and publicly available business sources.
3. How We Use Information
- To provide, operate, and improve our services.
- To conduct outbound calling and email outreach on behalf of our clients.
- To schedule qualified meetings between prospects and clients.
- To process payments and manage engagements.
- To communicate with clients and respond to inquiries.
- To comply with legal obligations.
4. Legal Basis
Where applicable law requires a legal basis for processing, we rely on legitimate business interests in conducting business-to-business outreach and providing our services, on performance of our contracts with clients, and on consent where consent is required.
5. How We Share Information
We do not sell personal information. We share information only as follows:
- With clients — prospect and meeting data generated for their engagement.
- With service providers — the tools we use to deliver services (Section 6), under their own terms.
- For legal reasons — where required by law, regulation, or valid legal process.
6. Service Providers
We use trusted third-party providers to operate our business, including for payment processing, email delivery, business data, scheduling, and calling. Each provider processes information under its own privacy terms. These providers currently include payment processing (Stripe), email and productivity tools (Google Workspace), email outreach infrastructure (Instantly), business data (Apollo), and calling infrastructure (Quo). Providers may change over time.
7. Data Retention
We retain information for as long as needed to provide our services, meet legal and accounting obligations, resolve disputes, and enforce our agreements. Prospect data no longer needed for an active engagement is deleted or de-identified within a reasonable period.
8. Security
We take reasonable measures to protect information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal information, or to object to certain processing. To exercise these rights, contact us using the details below. We will respond consistent with applicable law.
10. Opting Out
If you are a prospect and do not wish to be contacted, you may ask to be removed at any time by replying to any message or contacting us directly, and we will remove your information from active outreach. Email outreach includes a means to opt out.
11. Children's Privacy
Our services are directed to businesses, not to individuals under 18, and we do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Policy from time to time. The "Last updated" date reflects the most recent version. Continued use of our website or services after changes take effect constitutes acceptance.
13. Contact
Questions about this Policy, or requests regarding your information, can be directed to Conura at hello@conura.com.